Customer Testimonials
First Team Honda in Chesapeake, VA, stands out among its customers for several key reasons that consistently earn praise and loyalty. Known for its commitment to exceptional service, extensive vehicle selection, and customer-centric approach, First Team Honda has built a reputation as a trusted dealership in the community.
Customers appreciate the warm and welcoming atmosphere from the moment they step into the dealership. The staff at First Team Honda are noted for their professionalism and dedication to understanding each customer’s needs, ensuring a personalized experience whether someone is purchasing a new vehicle or seeking maintenance for their current one.
The dealership’s emphasis on transparency and integrity in all transactions is another aspect that garners high marks. Customers often highlight how they never feel pressured into making decisions and appreciate the straightforward approach taken by the sales and service teams alike. This commitment to honesty fosters trust and long-term relationships with clients.
First Team Honda’s service department also receives accolades for its efficiency and expertise. Customers frequently mention how the service team goes above and beyond to ensure their vehicles are well cared for and that all maintenance needs are thoroughly addressed. This attention to detail and quality craftsmanship further enhances the dealership’s standing in the eyes of its clientele.
First Team Honda’s commitment to community involvement and customer satisfaction initiatives resonates positively with customers. Whether through local sponsorships, charity events, or ongoing support programs, the dealership actively engages with and gives back to the community it serves.
First Team Honda in Chesapeake, VA, continues to impress customers with its dedication to exceptional service, transparent dealings, and community-oriented approach. These qualities not only set it apart in the competitive automotive industry but also foster a loyal customer base that values integrity and quality in their vehicle purchasing and service experiences.
had an exceptional experience at First Team Honda! From the moment I walked in, the staff made me feel welcome and valued. The sales team was knowledgeable and friendly, guiding me through the entire process without any pressure. They took the time to understand my needs and helped me find the perfect vehicle.Highly recommend First Team Honda for anyone looking for an stress-free, professional car-buying experience! I also want to thank Travis, Jay, and Chris. And a huge thank you to Zariah who helped me find my dream vehicle ! If you need a Honda this is the place to ...
Such great service with buying my new car and selling my old one. Alberto was on point and listened to what I wanted and was patient and kind and friendly with showing me options and working to get what I wanted that wasn’t on the lot. Shout out to Mariah who I originally met and spent time with me, but was so busy and popular that she was not worried about losing a sale. And to AJ who showed me all the electronic bells and whistles on my new car. Mr. Mike is the best at buying your old ...
Mariah customer service was very genuine. Positive vibes were given from the time I stepped onto the premises to entering the constructional site, where her office was set up. Usually, I don't work well surrounded by people hearing about my eligibility funds but she made certain I was comfortable and understood every part of the contract before accepting my signature. I was well pleased and will make it my PRIORITY to return to her for sales and HIGHLY RECOMMEND family, friends and co-workers to purchase from her. FIRST TEAM HONDA made an extraordinary choice when accepting MARIAH as part ...
Kenny Anderson and Jay were very helpful. We came in to look for a vehicle today for my friend and they came in with all the answers for our questions. I felt like I was bombarding them with questions but they made me feel right at home. Thank you guys again for your help!!
Kenny was so helpful! He made the process so very easy and quick! Also Jay made it easy as well & I appreciate you both! If you're looking for a car definitely come here.
Everything was great and a wonderful experience. Kenny Anderson is awesome. I recommend everyone to see him.
Took my 2023 CRV in for service and was greeted promptly. Met Emely and went over what I needed done and info was taken and told it would take about an hour and asked if I needed a ride home or would wait. I decided to stay. In about an hour Emely had to search for me since I went to speak to DA Young and the rest of the sales management team(in case you wonder this is our 7th Honda). Emely went over the work sheet and explained each item. As I was leaving(I have to use a ...
Kenny Anderson made my purchase smooth as silk. I will admit that Kenny is a awesome salesperson, and makes car buyingba breeze. I'm glad to have partnered with him in this vehicle.
Love the team First Team. Can't say how much I appreciate Kenny Anderson biggest help and life saver, and I love the team. Thank you for everything!
My salesperson Kenny Anderson was a great help and very nice to work with. Everyone at First Team Honda wash helpful. I would cone for my next car.
Mr. Anderson and the First Team family is wonderful. Not only did Mr. Anderson ensure I was well taken care of he created a safe and transparent environment for me. In return it made my car buying experience wonderful. Thank you for your superior customer service!
This is my 5th lease at First Team Honda and I drive 45 mins and pass 3 other Honda Dealers just to go to this one every time!! The process is seamless. The customer service is amazing. Mark Bowles and D.A. Young are always my number one contacts. I never have to worry with these two! I know I’m in good hands!!!
Appreciate outstanding service of Ms Fantasia Braswell! Amazing attitude and always caring for her customers. Great employee to have "repping" First Team Honda at Western Branch - Chesapeake, VA. Give her a raise, now!
I enjoyed my time at Honda First Team. The employees were very pleasant and I would recommend anyone here! Kenny Anderson was very friendly and Professional. Derek Holden also made the process smooth and hassle-free.
1 Always GREAT service! 2 Kudos to my rep Emily, after checking me in, I asked a small favor and she assisted with my key fob w/o hesitation. Together we got it right #teamwork #girlpower 3 While sitting waiting I heard Shaneka & Fantasia providing WONDERFUL service over the phone and when others checked in also. Those 3 ladies were on point Honda should be lucky to have them on the team!!!
I recently purchased my fourth Honda and second from First Team. Christy Shane sold me my 2021 CRV Hybrid Touring Car. She has been incredibly helpful showing me how use all the bells and whistles. Christy is dedicated to customer satisfaction! I highly recommend Christy Shane.
I would like to express my great appreciation for my recent experience with First Team Honda. I had the pleasure of working with Mr. Edward Parker. I was extremely impressed with his attentiveness and great attention to detail. He was very knowledgeable and took his time with explaining the options and history of the vehicle and the First Team Promise. I was extremely impressed with his politeness and professionalism throughout my car buying experience. First Team Honda was the 3rd dealership that I had visited this past weekend in hopes of purchasing a car. After a full day of defeat ...
Michael Powers was absolutely amazing.. this is our second new vehicle purchased from him. And he was very patient and knowledgeable about the products they have to offer and we left last night with our 2023 Honda CRV and are extremely happy with the service that was provided. If you are looking for a low pressure, knowledgeable sales person, he's your man. Thanks again Mike!
From the moment Malachi Williams greeted us at the door until I drove the car off the lot he was with us. His calm and knowledgeable manner put us at ease and made the deciding process less stressful. Malachi was reassuring and accessible. He walked through all of the steps with us answering questions with confidence and friendliness. We arrived without an appointment but we’ were treated with VIP level attention. Malachi walked me through all the innovations and helped me make careful decisions about the systems. He even had us singing and dancing as he showed us around the ...
Very disappointed in this dealership from the "fenagling" with price when buying 2021 CR-V to today needing new tires with at 31kmiles. Tires Hankook stated for 70k miles. Left message to be contacted by manager a week ago and they can't bother to return call to discuss. Emailed tire manufacturer to discuss and they said they don't really have a warranty for new cars only those who buy tires from them for repeat business. Another consumer rip-off. Buyer Beware!
This dealership is awesome! Uncle Todd, Uncle Tommy and Amanda are awesome and they worked so hard for me to get exactly what I wanted!
Very clean dealership, very nice worker and they had what I was looking for and a great price.
Waiting weeks for management to return call after he "wrapped" his head around it..ie: my car....basically stolen $1000.00 to do half the work and left the car in pieces....but my reviews are blocked by A.L.jr himself I'm sure so that should tell you about them...why I bothered to buy 3 cars from them if they're not competent enough to fix it without searching for ways to suck money out of you is beyond me...they will not be going back to incompetent people.
Great place to deal with took care of my wife and 2 daughters with exactly what made them happy
Worst dealership service department I have ever dealt with. First I had an issue with my A/C (there was a recall on) & had to pay for it and when it stopped working again very soon after they finally fixed it as a recall issue. Then I take it for the “life time oil change” as I have done in the past and they do other service I did not want and charged me for it! This dealership is very shady. Do not recommend them.
Rude manger Tommy the worst human you can ever talk to he non disrespectful and rude
Hands down the best experience buying my first car, thanks to the people at Honda!
Don't take your car here to get fixed. This is a warning. Dishonest ppl
Stopped by First Team Honda after talking with Mark Bowles (General Sales Manager) a couple of weeks ago looking to maybe upgrade our 2019 CRV. Placed an order for a 2022 CRV Touring Edition but it had to be red and get in by Valentine’s Day. Well did he and Ken Anderson (Top Salesman) deliver! Got a text yesterday first saying it was on the truck, then it was delivered and then, can you stop by and pick it up this afternoon? Well when My wife got home from work we took a ride and she was thrilled when she first ...
Dont waste your time going here. Shop around you will find a better deal elsewhere on the same vehicle
The friendly atmosphere and hard workers of First Team Honda really helped me in purchasing my 2022 Civic LX and I love it!
My experience in purchasing my 2022 Civic Touring was a dream. The Sales Manager, Mark, was able to find the exact car I wanted, which other dealerships have not been able to do in over 2 months. The Sales Associate, Todd, was very friendly, patience and thorough in explaining all the the features of my new car and handling all the paperwork. Lori, the Delivery Coordinator, and Ray, the Finance Manager, were also very thorough in explaining all the warranties available and coverages for each. I had the pleasure of meeting the owners, Mr. Ashton Lewis, Sr. and Ashton Lewis, Jr. during ...
The sale team were awesome as far as getting me into a car, however the car I purchase has been a headache, I don't understand how you sale a car with so many issues, its just a month the car has been back over 4 times already, I don't know who works in the repair shop but this is ridiculous, I guess they don't put cars on the machine to find out what the problem is, they claim they sent the car out for repairs, yet it still has the same issues.
Went for an 11 o clock appointment for an alignment and was told it would be ready within an hour and I requested a shuttle home. The shuttle came after a hour and I was told the job would be done after lunch. My car was not ready for 6 hours later causing me to not have a ride back to work. There wasn't an apology offered.
Great Service!! I Purchased the 2021 Honda CRV. My experience was awesome. Everyone was attentive to my needs. Tommy Hancock was the best. He made sure all of my questions were answered and that I was satisfied. I appreciate all that he did. I highly recommend First Team Honda. Thank You
I was so nervous about purchasing a vehicle. I haven't had a car payment since 2007. My vehicle ended up being totaled so, I didn't have a choice. I had to get another vehicle. Terrell was the first person I saw when I drove into the car dealership. He really put me at ease by asking me questions about the type of vehicle I was looking for. He was very knowledgeable, friendly and trustworthy. Those are very important traits to have when you're trying to sell a vehicle. He made my car buying experience easy, smooth and surprisingly ...
This is my 3rd purchase with this particular dealership. My salesman Anton Smith has been the only one that I’ve purchased my cars from. He’s very attentive and considerate. The Honda Team has always been very kind and has made me feel like family. If you live in the Western Branch area, get your vehicle from them. You will not be disappointed.
To say I am satisfied with the purchase and the service I experienced from First Team Honda is an understatement! I purchased a pre-owned Toyota Camry last month. Working with Jeff “Motor” Malone was an absolute pleasure! Not only did I leave with a “new” car, I also made a new friend! I had to bring the car back for some minor things which were promptly addressed that day! While the car buying process is ultimately a business transaction, it was fun! After test driving a few cars, I had initially picked one vehicle. I came back the finalize the ...
I went to get an oil change on my 2019 CR-V and out of the 3 service advisors mine is the one who thinks she doesn't have to wear a mask. On the front entrance doors to the dealership it is displayed "masks required" and from the looks of it everyone that works there had one on except Diane Johnson. First team, if she is not going to follow your own rules than she does not need to be interacting with the public.
TERRIBLE!!! I Waited 3 hrs yesterday to sign papers for a new suv,After going over the deal,an hr later this so called (BRANDON) COMES AND SAYS I WILL OWE $595.00 MORE ,SAYS THE FORGOT TO TELL ME, Some kind of Acquisition fee, SO I TOLD HIM I WOULD GIVE HIM THE DISC THAT GOES INTO MY MERCEDES THAT I HAD TO BUY OUTRIGHT AND WE CAN CALL IT EVEN HE AGREED!!!! BUT GUESS WHAT HE LIED I GUESS HE THOUGHT I WOULDNT NOTICE AT SIGNING ALL MY PAPER WORK BUT I DID AND CONFRONTED HIM WHICH HE SAID HE HAD ...
Douglas A. Young is a great salesman! Definitely come to him, he knows exactly what he is doing! Definitely helps you find the perfect car!
!!!!!! I feel played !!!!!! I purchased a 2007 Hummer H3 from them on December 6th. I told them I needed a reliable vehicle to get to and from a new job I just aquired. I was very interested in the Hummer knowing I could get to work in pretty much any weather. Not even 2 weeks later I bring it back because it would cut off going down the road. Also they never changed the oil even though they said they did before I purchased the vehicle. Finally got them to do that. They would only look for the issue I expressed if ...
engine light came on 21 days after I purchased it, dealership has limited warranty but when I called was given the run around on it, thank goodness I bought an extended warranty and it should cover it, really didn't like the feeling I got when there was a problem, codes on the vehicle, same code as I got, prior to me buying it so I feel like they knew, very disappointed, I guess I need to carry a code tool with me to check the codes myself, lesson learned but I cannot in good faith recommend this dealership since it ...
Hats off to Diane Johnson and FTH service dept personnel. In particular, I want to thank her and Rachel McClellan for their unwavering support in assisting me with my Hondas. Both them and the new service manager make it a point to ensure I receive quality service each time I visit. Give them a raise each time a new vehicle is sold. They deserve it!!
The sales team is great! The service department is horrible. No more than 3 months after I purchased a new vehicle my radio started to occasionally stop working. I have videos when my radio randomly turn off. The dealership refuse to fix the problem because it works when it's in the shop. The service manager and Honda told me in order for them to fix it, it must happen all the time. I will never purchase another Honda and I will never purchase a vehicle from First Team.
I had such a pleasant experience with this dealership (specifically the manager Mark and sales consultant Andrew). This was my first time buying a new car and they made the experience so easy for me and were extremely patient with me (I'm talking weeks of me going back and forth). I originally wanted to buy a used vehicle but the offers they made quickly changed my mind to leasing a brand new one (seriously, you could not turn down these deals). They also had a recent college grad program that I was applicable for and offer a lifetime warranty ...
I just purchased a 2017 Honda Accord and I must say out of many car buying experiences this was definitely the best! D.A. Young and the Sales Manager Mark B. are such a dynamic team! Great atmosphere, great company, smooth transactions, and great price. I would definitely recommend purchasing your next car with D.A. Young, such a honest man. Mark B. is one of a kind, a business man and a great sales manager. Thank you!!!
I recommend through my experience you do not shop a First Team Honda. I was looking to purchase a used automobile. First, while speaking to the Sales Manager on the phone, yes the Sales Manger, I could overhear multiple people in his office laughing and talking amongst themselves. After visiting the dealership and test driving a vehicle I was somewhat interesting in purchasing I was made to feel like an idiot by the same Sales Manager. The heater was broke and was throwing out cold air. I was questioned by the sales manager if the heater was really broke and ...
We took our vehicle to be repaired because we had no heat... and Matt (Service Dept) calls this morning and said our car is ready and all put back together. Guess what we brought it there with no heat and now there is a bill of 700 plus dollars and still no heat!!! Curtis Joyner
Mark and D.A. went above and beyond to make my car buying, (ended up leasing with option to buy) experience as smooth and stress-free as possible. All my needs were met and my questions answered.... boy did I have a lot and they had a lot of patience. Any time something has come up, my phone calls have been promptly returned; let me mention Courtney's excellent customer service at this time. Enjoying my 2016 Honda Civic EX. Worth the drive!
I followed my salesperson from Casey Honda to First Team. He actually arranges my appointments and my service experiences have been seamless for my 2010 Odyssey. Reasonable prices and excellent communications. I have not experienced anything like what other reviewers have mentioned. Glad I made the switch!
After being unhappy with service at the Western Branch location of First Team I called the service manager. She was is a showing someone from Honda corporate around the dealership so I left a voicemail. Several days later I still have not gotten a return phone call from her. When I hadn't heard from her I called her boss Lloyd and left him a voicemail about my situation that I wanted to talk to someone about. Guess what? I haven't heard from Lloyd. We've been dealing with first team Honda for 9 years and until now we have ...
I have been coming to this dealer for service on my Honda for 4 yrs now...If there is ever a time where you feel like the service wasnt up to par just speak to a manager. They aim to please and appreciate their customers. That says a lot. They really do try to strive for ppl's business which is why I continue dealing with them. I went across town in Chesapeake to buy another car at another Honda dealership because First Team Honda didnt have much of a selection at the time. Worst mistake! Even with the other dealership'...
I wrote a review on First Team Honda today because I was very upset with the service manager named Diane and the "Tires for Life" program. After I wrote the bad review, I went to First Team Honda and spoke to the General Manager, John McDonald. I explained everything to him about how I was told I needed new tires but I would have to pay for them and they would not honor the Tires for Life. He was very nice and without any delay, he corrected the issue. He had four new tires installed on the car ...
First team Honda is full of cramp. The only thing they want is your money and there very unpleasant. I been to 10 dealerships in the past week and by far this is the worst. They lie to you and tell you things about a car that not even true. Pretty much the customer is an idiot and there car geniuses. Need to hold training on customer service, not B.S in customers.
There are many areas in which this dealership could improve. They tend to rush the customer into deciding on a product, beg them for high rating on their Honda Survey, and once the deal is complete their lazy Salesperson doesn't take the time to go over the features of the car with you and says read the manual. The finance representative beg the customers to purchase the extended warrany then gives the customer a guilty for not buy. If everyone on their team from sales to service would simply do their job, their would be no need to ask ...
First Team in Chesapeake has terrible service!!! Had an appointment at 8 am and waited over two hours for an oil change and tire rotation!!! Don't use them!!! I give them a rating of F!!!
When I was young I needed a car (used) every 5-10 years. Now that I am in my "golden years" I splurge and buy a new HONDA every two years. I bought all 13 Honda's from FIRST TEAM HONDA on Western Branch Blvd. My salesman, and the only one I buy my cars from, is D.A. Young. Now this guy really knows his stuff and will treat you with courtesy and dignity. D.A. is both knowledgeable and committed to getting his customers the best deal possible. I trust him explicitly. The service department is unbeatable. I ...
Family Honda #6..my son finally traded in our 1st Honda, the '99 Accord (274,000 miles) we bought new for a used CRV. Gotta love those Hondas. First Team Honda did a GREAT job for us, if any LOCALS are in the market. Once Dixie-Anna (392-2048) in their internet search dept located the vehicle we were looking for, saleswoman Ashley (439-0774) took over and made sure everything went smoothly. Don't think we could have found a better deal anywhere, and we tried...lol. Would have saved time just going to First Team to begin with. We'll definitely be going back the ...
Writing this review a little late, but I was in the market a few months ago to purchase a 2014 Honda Civic. I shoppes all the local dealers on price and availability, First Team came in with the most competitive quote with an out the door price a few hundred (Not Much) below Hall Honda. So I proceeded to start the process of purchasing the vehicle from first Team. I was told for the price I was purchasing the vehicle ($20,500-Out the Door) they would need to order the vehicle form another dealer since the package I wanted was not on ...
Paid $10,000 cash for a 2003 Accord. I bought it while it was raining....clear coat is peeling horribly and with less than 20,000 miles I had to spend $4,000 replacing the water pump and clutch. Called and was told I would be called back and it would be made right....that never happened. Avoid at all costs.
I bought a 2012 Honda Crosstour it was in for service 3 times in 9 days.while they were test driving my vehicle they were in an accident and they did not call me for two and a half hours. The sales staff has absolutely no respect for their customers.Three days later I'm stillwaiting to find out what they're going to do to replace my new car that they had an accident with during a test driveI do not recommend this dealership to anybody that wants an honest car dealer
I have been trying to get my car serviced correctlyfor 1 month, first time part was not ordered, second time wrong part was ordered, third time part was ordered wrong again and my car is still not fixed. I have been inconvenience so badly and it's like that's ok. I am driving my car that might fail me and all I get is the "the third party company is sending the wrong part. Oh the part that you ordered/asked them to send, what happened to the check system to avoid last minute issues. I have called several ...
I love this dealership and especially our salesman DA Young. He has sold us 3 Honda's. He is professional, courteous and truly cares about every aspect of the process. Whenever I bring in my verhicle I make sure to come in and see him. He is the best.
Mr Daryl Young sold me my CRV 5 yrs ago and everytime I return to the dealership he walks through and makes it a point to come speak with us and to make sure we are being taken care of. Craig in service always takes good care of us when bringing in for maintenance or a problem. There has never been a time i didn't know we made the right decision dealing there and will by my next vehicle from Mr. Young and hopefully this dealer.
Very professional Knowledgeble, Patient, great humor,friendly,experienced,people person.Makes you feel very relaxed and comfortable knowing that you will purchase a vehicle before the day is done.
I was contacted by Mark Carey regarding his interest in my vehicle just posted on craigslist. Mr Carey made an immediate offer that I declined [too low]. I stated that I had numerous other inquires and intended to work with those interested parties. Mr Carey later got back to me stating the he believed that he could meet my asking price if the vehicle matched my description. As I was confident that it would, I informed Mr Carey that I would discontinue my efforts to meet with other buyers. I stated that I believed that working directly with his dealership ...
I was actually referred to dealerrater.com by a sales person to read reviews on another dealership. After having such a pleasant experience with First Team, I wanted to give them the review they deserve. This was an Internet purchase. After researching for about a month, I had decided on a CR-V ExL, and contacted Justin at First Team. He quoted me a price, I made an appointment to see him and the car (which was exactly what I wanted), and walked out a very satisfied customer. Everyone I dealt with was friendly and professional. This was the most painless ...
I own a 2009 Honda Accord EX. I had a break squeeling problem at just 1000 miles. I visited the selling dealer and they claimed Honda was aware of a problem and would soon have a fix. At a later service point around 7000 miles they resurfaced the front brake rotors. Problem was not corrected. I did some research and learned that First Team Honda employed an expert tech that was always on top of memos from Honda for correction of product problems. Honda calls it the ServiceNews Article. Kent Mathews is that expert TECH. Kent met with me at the Dealership and ...