Customer Testimonials

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DealerRater Feb 14, 2024

Kenny Anderson and Jay were very helpful. We came in to look for a vehicle today for my friend and they came in with all the answers for our questions. I felt like I was bombarding them with questions but they made me feel right at home. Thank you guys again for your help!!

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DealerRater Feb 14, 2024

Kenny was so helpful! He made the process so very easy and quick! Also Jay made it easy as well & I appreciate you both! If you're looking for a car definitely come here.

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DealerRater Feb 8, 2024

Everything was great and a wonderful experience. Kenny Anderson is awesome. I recommend everyone to see him.

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DealerRater Feb 5, 2024

Took my 2023 CRV in for service and was greeted promptly. Met Emely and went over what I needed done and info was taken and told it would take about an hour and asked if I needed a ride home or would wait. I decided to stay. In about an hour Emely had to search for me since I went to speak to DA Young and the rest of the sales management team(in case you wonder this is our 7th Honda). Emely went over the work sheet and explained each item. As I was leaving(I have to use a ...

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DealerRater Jan 22, 2024

Kenny Anderson made my purchase smooth as silk. I will admit that Kenny is a awesome salesperson, and makes car buyingba breeze. I'm glad to have partnered with him in this vehicle.

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DealerRater Jan 18, 2024

Love the team First Team. Can't say how much I appreciate Kenny Anderson biggest help and life saver, and I love the team. Thank you for everything!

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DealerRater Jan 17, 2024

My salesperson Kenny Anderson was a great help and very nice to work with. Everyone at First Team Honda wash helpful. I would cone for my next car.

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DealerRater Jan 13, 2024

Mr. Anderson and the First Team family is wonderful. Not only did Mr. Anderson ensure I was well taken care of he created a safe and transparent environment for me. In return it made my car buying experience wonderful. Thank you for your superior customer service!

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DealerRater Dec 12, 2023

This is my 5th lease at First Team Honda and I drive 45 mins and pass 3 other Honda Dealers just to go to this one every time!! The process is seamless. The customer service is amazing. Mark Bowles and D.A. Young are always my number one contacts. I never have to worry with these two! I know I’m in good hands!!!

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DealerRater Dec 7, 2023

Kenny Anderson gave us q very smooth and easy experience. Found us a car in good budget in a great time. Great salesman! As my son said Kenny made our buying experience a breeze. Our monthly payment ended up much less than expected and he made our entire time at the dealership comfortable.

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DealerRater Oct 5, 2023

Appreciate outstanding service of Ms Fantasia Braswell! Amazing attitude and always caring for her customers. Great employee to have "repping" First Team Honda at Western Branch - Chesapeake, VA. Give her a raise, now!

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DealerRater Aug 11, 2023

I enjoyed my time at Honda First Team. The employees were very pleasant and I would recommend anyone here! Kenny Anderson was very friendly and Professional. Derek Holden also made the process smooth and hassle-free.

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DealerRater Jul 29, 2023

1 Always GREAT service! 2 Kudos to my rep Emily, after checking me in, I asked a small favor and she assisted with my key fob w/o hesitation. Together we got it right #teamwork #girlpower 3 While sitting waiting I heard Shaneka & Fantasia providing WONDERFUL service over the phone and when others checked in also. Those 3 ladies were on point Honda should be lucky to have them on the team!!!

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DealerRater May 8, 2023

I recently purchased my fourth Honda and second from First Team. Christy Shane sold me my 2021 CRV Hybrid Touring Car. She has been incredibly helpful showing me how use all the bells and whistles. Christy is dedicated to customer satisfaction! I highly recommend Christy Shane.

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DealerRater Mar 20, 2023

I would like to express my great appreciation for my recent experience with First Team Honda. I had the pleasure of working with Mr. Edward Parker. I was extremely impressed with his attentiveness and great attention to detail. He was very knowledgeable and took his time with explaining the options and history of the vehicle and the First Team Promise. I was extremely impressed with his politeness and professionalism throughout my car buying experience. First Team Honda was the 3rd dealership that I had visited this past weekend in hopes of purchasing a car. After a full day of defeat ...

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DealerRater Feb 9, 2023

Michael Powers was absolutely amazing.. this is our second new vehicle purchased from him. And he was very patient and knowledgeable about the products they have to offer and we left last night with our 2023 Honda CRV and are extremely happy with the service that was provided. If you are looking for a low pressure, knowledgeable sales person, he's your man. Thanks again Mike!

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DealerRater Feb 4, 2023

From the moment Malachi Williams greeted us at the door until I drove the car off the lot he was with us. His calm and knowledgeable manner put us at ease and made the deciding process less stressful. Malachi was reassuring and accessible. He walked through all of the steps with us answering questions with confidence and friendliness. We arrived without an appointment but we’ were treated with VIP level attention. Malachi walked me through all the innovations and helped me make careful decisions about the systems. He even had us singing and dancing as he showed us around the ...

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DealerRater Jan 8, 2023

This dealership is awesome! Uncle Todd, Uncle Tommy and Amanda are awesome and they worked so hard for me to get exactly what I wanted!

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DealerRater Dec 30, 2022

Very clean dealership, very nice worker and they had what I was looking for and a great price.

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DealerRater Dec 20, 2022

Great place to deal with took care of my wife and 2 daughters with exactly what made them happy

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DealerRater Jul 16, 2022

Hands down the best experience buying my first car, thanks to the people at Honda!

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DealerRater Feb 14, 2022

Stopped by First Team Honda after talking with Mark Bowles (General Sales Manager) a couple of weeks ago looking to maybe upgrade our 2019 CRV. Placed an order for a 2022 CRV Touring Edition but it had to be red and get in by Valentine’s Day. Well did he and Ken Anderson (Top Salesman) deliver! Got a text yesterday first saying it was on the truck, then it was delivered and then, can you stop by and pick it up this afternoon? Well when My wife got home from work we took a ride and she was thrilled when she first ...

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DealerRater Sep 23, 2021

The friendly atmosphere and hard workers of First Team Honda really helped me in purchasing my 2022 Civic LX and I love it!

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DealerRater Sep 9, 2021

My experience in purchasing my 2022 Civic Touring was a dream. The Sales Manager, Mark, was able to find the exact car I wanted, which other dealerships have not been able to do in over 2 months. The Sales Associate, Todd, was very friendly, patience and thorough in explaining all the the features of my new car and handling all the paperwork. Lori, the Delivery Coordinator, and Ray, the Finance Manager, were also very thorough in explaining all the warranties available and coverages for each. I had the pleasure of meeting the owners, Mr. Ashton Lewis, Sr. and Ashton Lewis, Jr. during ...

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DealerRater Feb 27, 2021

Great Service!! I Purchased the 2021 Honda CRV. My experience was awesome. Everyone was attentive to my needs. Tommy Hancock was the best. He made sure all of my questions were answered and that I was satisfied. I appreciate all that he did. I highly recommend First Team Honda. Thank You

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DealerRater Dec 23, 2020

I was so nervous about purchasing a vehicle. I haven't had a car payment since 2007. My vehicle ended up being totaled so, I didn't have a choice. I had to get another vehicle. Terrell was the first person I saw when I drove into the car dealership. He really put me at ease by asking me questions about the type of vehicle I was looking for. He was very knowledgeable, friendly and trustworthy. Those are very important traits to have when you're trying to sell a vehicle. He made my car buying experience easy, smooth and surprisingly ...

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DealerRater Dec 4, 2020

This is my 3rd purchase with this particular dealership. My salesman Anton Smith has been the only one that I’ve purchased my cars from. He’s very attentive and considerate. The Honda Team has always been very kind and has made me feel like family. If you live in the Western Branch area, get your vehicle from them. You will not be disappointed.

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DealerRater Nov 21, 2020

To say I am satisfied with the purchase and the service I experienced from First Team Honda is an understatement! I purchased a pre-owned Toyota Camry last month. Working with Jeff “Motor” Malone was an absolute pleasure! Not only did I leave with a “new” car, I also made a new friend! I had to bring the car back for some minor things which were promptly addressed that day! While the car buying process is ultimately a business transaction, it was fun! After test driving a few cars, I had initially picked one vehicle. I came back the finalize the ...

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DealerRater Mar 16, 2020

Douglas A. Young is a great salesman! Definitely come to him, he knows exactly what he is doing! Definitely helps you find the perfect car!

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DealerRater Nov 14, 2019

engine light came on 21 days after I purchased it, dealership has limited warranty but when I called was given the run around on it, thank goodness I bought an extended warranty and it should cover it, really didn't like the feeling I got when there was a problem, codes on the vehicle, same code as I got, prior to me buying it so I feel like they knew, very disappointed, I guess I need to carry a code tool with me to check the codes myself, lesson learned but I cannot in good faith recommend this dealership since it ...

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DealerRater Sep 20, 2018

Hats off to Diane Johnson and FTH service dept personnel. In particular, I want to thank her and Rachel McClellan for their unwavering support in assisting me with my Hondas. Both them and the new service manager make it a point to ensure I receive quality service each time I visit. Give them a raise each time a new vehicle is sold. They deserve it!!

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DealerRater Jul 18, 2018

I had such a pleasant experience with this dealership (specifically the manager Mark and sales consultant Andrew). This was my first time buying a new car and they made the experience so easy for me and were extremely patient with me (I'm talking weeks of me going back and forth). I originally wanted to buy a used vehicle but the offers they made quickly changed my mind to leasing a brand new one (seriously, you could not turn down these deals). They also had a recent college grad program that I was applicable for and offer a lifetime warranty ...

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DealerRater Aug 4, 2017

I just purchased a 2017 Honda Accord and I must say out of many car buying experiences this was definitely the best! D.A. Young and the Sales Manager Mark B. are such a dynamic team! Great atmosphere, great company, smooth transactions, and great price. I would definitely recommend purchasing your next car with D.A. Young, such a honest man. Mark B. is one of a kind, a business man and a great sales manager. Thank you!!!

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DealerRater Nov 28, 2016

Mark and D.A. went above and beyond to make my car buying, (ended up leasing with option to buy) experience as smooth and stress-free as possible. All my needs were met and my questions answered.... boy did I have a lot and they had a lot of patience. Any time something has come up, my phone calls have been promptly returned; let me mention Courtney's excellent customer service at this time. Enjoying my 2016 Honda Civic EX. Worth the drive!

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DealerRater Nov 16, 2016

I followed my salesperson from Casey Honda to First Team. He actually arranges my appointments and my service experiences have been seamless for my 2010 Odyssey. Reasonable prices and excellent communications. I have not experienced anything like what other reviewers have mentioned. Glad I made the switch!

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DealerRater Jan 11, 2016

I have been coming to this dealer for service on my Honda for 4 yrs now...If there is ever a time where you feel like the service wasnt up to par just speak to a manager. They aim to please and appreciate their customers. That says a lot. They really do try to strive for ppl's business which is why I continue dealing with them. I went across town in Chesapeake to buy another car at another Honda dealership because First Team Honda didnt have much of a selection at the time. Worst mistake! Even with the other dealership'...

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DealerRater Oct 5, 2015

I wrote a review on First Team Honda today because I was very upset with the service manager named Diane and the "Tires for Life" program. After I wrote the bad review, I went to First Team Honda and spoke to the General Manager, John McDonald. I explained everything to him about how I was told I needed new tires but I would have to pay for them and they would not honor the Tires for Life. He was very nice and without any delay, he corrected the issue. He had four new tires installed on the car ...

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DealerRater May 3, 2015

When I was young I needed a car (used) every 5-10 years. Now that I am in my "golden years" I splurge and buy a new HONDA every two years. I bought all 13 Honda's from FIRST TEAM HONDA on Western Branch Blvd. My salesman, and the only one I buy my cars from, is D.A. Young. Now this guy really knows his stuff and will treat you with courtesy and dignity. D.A. is both knowledgeable and committed to getting his customers the best deal possible. I trust him explicitly. The service department is unbeatable. I ...

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DealerRater Mar 27, 2015

Family Honda #6..my son finally traded in our 1st Honda, the '99 Accord (274,000 miles) we bought new for a used CRV. Gotta love those Hondas. First Team Honda did a GREAT job for us, if any LOCALS are in the market. Once Dixie-Anna (392-2048) in their internet search dept located the vehicle we were looking for, saleswoman Ashley (439-0774) took over and made sure everything went smoothly. Don't think we could have found a better deal anywhere, and we tried...lol. Would have saved time just going to First Team to begin with. We'll definitely be going back the ...

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DealerRater Nov 16, 2011

I love this dealership and especially our salesman DA Young. He has sold us 3 Honda's. He is professional, courteous and truly cares about every aspect of the process. Whenever I bring in my verhicle I make sure to come in and see him. He is the best.

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DealerRater Nov 15, 2011

Mr Daryl Young sold me my CRV 5 yrs ago and everytime I return to the dealership he walks through and makes it a point to come speak with us and to make sure we are being taken care of. Craig in service always takes good care of us when bringing in for maintenance or a problem. There has never been a time i didn't know we made the right decision dealing there and will by my next vehicle from Mr. Young and hopefully this dealer.

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DealerRater Nov 11, 2011

Very professional Knowledgeble, Patient, great humor,friendly,experienced,people person.Makes you feel very relaxed and comfortable knowing that you will purchase a vehicle before the day is done.

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DealerRater May 18, 2010

I was actually referred to dealerrater.com by a sales person to read reviews on another dealership. After having such a pleasant experience with First Team, I wanted to give them the review they deserve. This was an Internet purchase. After researching for about a month, I had decided on a CR-V ExL, and contacted Justin at First Team. He quoted me a price, I made an appointment to see him and the car (which was exactly what I wanted), and walked out a very satisfied customer. Everyone I dealt with was friendly and professional. This was the most painless ...

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DealerRater Apr 10, 2010

I own a 2009 Honda Accord EX. I had a break squeeling problem at just 1000 miles. I visited the selling dealer and they claimed Honda was aware of a problem and would soon have a fix. At a later service point around 7000 miles they resurfaced the front brake rotors. Problem was not corrected. I did some research and learned that First Team Honda employed an expert tech that was always on top of memos from Honda for correction of product problems. Honda calls it the ServiceNews Article. Kent Mathews is that expert TECH. Kent met with me at the Dealership and ...

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